Before buying a server you must read through the Informatics Server Basics course in Learn. To find the course visit Learn, click "Self-Enrol" then "Browse Course Catalogue", then search for "Informatics server basics".
Physical install/removal
Machines should be installed by a member of the research group. They must be overseen by a member of the computing staff. This oversight is necessary to ensure that machines are installed in the correct slot, and to ensure good power and network wiring practice.
Managing the OS
The expectation is that the research group will manage the operating system install and maintenance. However, there will be occasional exceptions to this rule - subject to the approval of the Server Room Resource Group. (These exceptions will be recorded in the relevant LCFG profile).
Handling suspected hardware faults
The expectation is that the research group will investigate hardware faults and report any said faults to the organisation providing hardware support, usually the original supplier.
The computing team can provide the contact details.
On-site support, returns and packaging
We strongly encourage research groups to buy on-site support for their servers. Where a research group has chosen a return-to-base warranty, they are responsible for packaging and returning the server to the supplier. They must also retain any packaging required to return to the supplier - the School does not have space to store such packaging.