Welcome to our Support Page

The Informatics computing team is here to support you in using the Informatics Systems. You can raise IT requests, report technical problems, submit purchasing requests or find answers to questions about Informatics systems.

Help Pages

Have you checked the Informatics computing help site to see if it covers your issue? You can search using the box on the right.

By Mail

To ask a question or report a problem to Informatics computing, use one of the following forms:-

  • If you can access your DICE account.
  • Launch DICE Form

    • Your message will go into our ticketing system, which you can use to monitor your tickets.

  • If your DICE account is inactive, or if you are not associated with the School of Informatics,
  • Launch NON-DICE Form

  • You can also contact University Central IS support for queries related to central services, such as Office 365 or email account issues.
  • Contact IS Helpline

In Person

University holiday period - computing support will be unavailable from end of the day Tuesday 23rd December and re-open on Monday 5th January 2026.

Escalation

Raising queries and escalation describes the recommended routes for raising, and escalating, queries about operational and policy matters concerning computing in the School of Informatics.

Frontline Support Staff

  • Mohammed Javaid (User Support Manager)
  • Jennifer Oxley (Deputy User Support Manager)
  • Mitchell Hunter
  • Adam Kirylczuk
  • Dimitrios Rakovitis
  • Christopher Milne
  • Fraser Yuill
  • Rory Haddow

Quick links

Last reviewed: 
18/11/2025