Welcome to our Support Page

The Informatics computing team is here to support you in using the Informatics Systems. You can raise IT requests, report technical problems, submit purchasing requests or find answers to questions about Informatics systems.

Help Pages

Have you checked the Informatics computing help site for an answer to your problem ?
You can do so by entering a query into the search box on the right.

By Mail

To ask a question or report a problem to Informatics computing, use one of the following forms:-

  • If you can access your DICE account.
  • Launch DICE Form

    • Your message will go into our ticketing system, which you can use to monitor your tickets.

  • If you have an inactive DICE account or are a non Informatics member.
  • Launch NON-DICE Form

  • You can also contact University Central IS support for queries related to central services, such as Office 365 or email account issues.
  • Contact IS Helpline

In Person

If you need to speak to us face to face, the Support desk is in the Informatics Forum, room 2.07. It's open Monday–Friday.

Undergraduate and MSc students, please arrange a time for your visit, either by calling us or by filling in the support form. You will need to sign in at reception and say that you have arranged to visit us. You can also pop in, but it’s best that we know you are coming so that we can make sure that there is someone at the desk.

Via Phone

You can call us Monday–Friday (9am - 5pm) on. (01316) 504503 .

Escalation

Raising queries and escalation describes the recommended routes for raising, and escalating, queries about operational and policy matters concerning computing in the School of Informatics.

Frontline Support Staff

  • Mohammed Javaid (User Support Manager)
  • Jennifer Oxley (Deputy User Support Manager)
  • Mitchell Hunter
  • Adam Kirylczuk
  • Dimitrios Rakovitis
  • Christopher Milne
  • Fraser Yuill
  • Rory Haddow

Quick links

Last reviewed: 
29/10/2025