Your University email is handled by Office 365. The University's email help pages explain how to use it.

To get help, contact EdHelp (if you're a student) or IS Helpline (if you're not a student).

Office 365 is moving to Multi-Factor Authentication (MFA):

It's assumed that you prefer an @ed.ac.uk email address. If you prefer an @inf.ed.ac.uk address, you can ask EdHelp / IS Helpline to make your @inf.ed.ac.uk mail address be your official address.

The University provides mail directories for staff and students. You can use these to ask for an alias for your email address, though they have limits on what can be requested, typically limited to Firstname.Surname@ed.ac.uk.

Requests for new mailing lists should go to the University's mailing lists service. We no longer accept requests for new Informatics-hosted mailing lists, but we do maintain existing database generated lists, manually maintained lists are in the process of being removed. You can tell which type a list is by reading the description of the list on its "about" page.

Junk Email and Quarantine

The University's Email Security System automatically identifies any junk mail you receive and moves it to your junk folder. Emails that are considered harmful or malicious are quarantined in a separate area outside your mailbox. You can check your quarantined emails by visiting https://security.microsoft.com/quarantine?viewid=Email

If no mail is caught in quarantine, users will see the notification that says: No data available.

Regularly check your quarantine and junk folders; emails are deleted after 30 days.

Various mail related guides:

Last reviewed: 
20/05/2025