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All user email is handled by the University's email services. Their email help pages explain how to use them. You can get help from EdHelp (if you're a student) or from IS Helpline (if you're not a student).

There are currently two email services:

  • Most of the University - including Informatics taught students and most Professional Services staff - use the Office 365 service.
  • Some Informatics academic staff and research postgraduates still use the Staffmail service, but this is being phased out in favour of Office365.

The University's email help pages can tell you which service you're registered with.

Phishing, spam and offensive mail

We have advice on dealing with phishing, spam and offensive mail.

Mail Directories

The University provides mail directories for staff and students. You can use these to ask for an alias for your email address, though they have limits on what can be requested, typically limited to

Local mailing lists

There is a guide to mailing lists for people in Informatics.

A list of all Informatics mailing lists is available at It is possible to tell which lists are generated from the database and which are created by computing support by reading the description of the list on its "about" page.

Mailing Lists are usually only set up at the request of staff and postgraduate students. However, undergraduates may request a mailing list to be set up if the request has the support of a member of academic staff.

To request a list, contact computing support via the support form and provide the following information:

  • who will own the list
  • what the list will be for
  • if the list can be deleted after a certain time
  • the list's name. This has to be more than 8 characters or contain a hyphen, for example: or

Central mailing lists

There is also a University-wide mailing lists service. This is a more suitable home for lists which are not Informatics-specific.

Email at Informatics

Setting your From: Header
Authenticated SMTP

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