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FAQ

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  • How does print credit work?
  • Can I ask for software to be installed on DICE?
  • Where can I run compute-intensive jobs?
  • My filestore quota is used up. What can I do?
  • I've deleted some files by accident. What can I do?
  • How do I print from my laptop?
  • How do I access my home directory on my laptop?
  • Can I ask for a static IP address for a self-managed machine?
  • How do I connect a laptop to the Informatics projectors?
  • Can my filestore quota be increased?
  • Where do I find anti-virus software?
  • How do I arrange a Guest wireless account?
  • How do I obtain software for a PC or Mac?
  • How do I install AFS on Windows, MacOS or Linux?
  • Why can't I use ftp?
  • What's a tarball? - or - How do I unpack or create a .tgz or .tar.gz file?
  • Can I change my login shell under DICE?
  • What is DICE?
  • Can I forward my University email to a non-University email address?
  • Where can I connect my laptop to a wired network port in Appleton Tower?
  • Do I have to register the MAC address of my laptop to use it on the wired network?
  • Can I run my own wireless network, wireless access point, etc.?
  • How do I edit a School webpage?
  • How do I connect my laptop to the wired network in the Forum?
  • How do I find the MAC address of my computer?
  • How do I mount a USB flash drive or USB stick on DICE?
  • What does the error - Could not update ICEauthority file - on login mean?
  • Can I be given root / sudo access?
  • How do I add a directory to the bash command search path (on DICE)?
  • Do you support Dropbox (or other cloud services)?
  • How to log out of DICE SL7
  • Permission denied: I can no longer access my files
  • How do I leave a job running?
  • last, w or finger don't work
  • kex_exchange_identification: read: Connection reset by peer
  • After unlocking my DICE session, mouse clicks don't work. Help?
  • How to start gpg-agent?
  • What is medium-high risk sensitive data?
  • Firefox won't start
  • What should I do about ransomware?

Support Options

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  • Remote working
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  • Projects
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  • Raising queries and escalation
  • FAQ

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