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Information for new taught students

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Getting help

The School of Informatics' own Computing Team provides many of the computing services, known as DICE services, used within the School. To get help with these services, please use ⇒ this computing support form.

Other computing services are provided by the University's Information Services (IS). To get help with those services, use ⇒ EdHelp.


You will get two computing accounts:

Your University Login
This is used for accessing computing services provided by the University's Information Services: for example MyED, student email (Office365), University computing labs (running Windows). You will be emailed details of this account prior to your arrival at the University, including details on how to set your password.
DICE account
This is used for accessing computing services provided by the School of Informatics - for example the School's ⇒ remote desktop service. Your DICE account will be created when you register for an Informatics course, and details of how to activate your account will be emailed to your student email account before Welcome Week. The email explains that you can set the password for your DICE account by accessing the ⇒ password portal using your ⇒ Your University Login account details. Please choose different passwords for your University Login and DICE accounts.

Student laptops

For session 2020/21 you will need your own laptop. We provide a minimum specification which new laptops should meet - but existing laptops do not have to meet that specification, and there is help available if you need it. The student laptops page has more details:

School computers

Students taking Informatics courses will usually use the School's computing environment, DICE. The main way to access it is by remote desktop.

There are virtual machine images running a simplified version of DICE, called Virtual DICE. These will run on your own laptop.

A third way to access the DICE desktop is the School's computing labs in Appleton Tower. The labs house over 260 desktop PCs running DICE. You can use them either remotely or in person, although note that in session 2020/21 they will not be available for use in person until October at the earliest except for specifically scheduled teaching sessions.

To use them remotely:

To use them in person:

The computing labs have access to the University's ⇒ wireless network, and also ⇒ network ports for connecting personal laptops with a network cable.

Learn about Linux and DICE

To find out more about Linux and DICE, see our ⇒ Linux page.

Remote working

For more information about working remotely, see:


If you keep University files on your computer, you should make backup copies of them.


All taught students are ⇒ charged for printing.


The use of all University computing and network facilities is governed by the ⇒ University Computing Regulations and other ⇒ relevant policies .

The School also has a ⇒ Good Practice Guide.

Other useful information

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