How to get help
Welcome to the School of Informatics! Most computing services here are provided either by our own computing team or by Information Services (IS) which serves the whole University.
To get help with School of Informatics computing services, see our contact details on our Support page
To get help with University IS services, use the IS Helpline
Your two accounts
- Your University Login is used for IS (university-wide) services like WiFi and mail.
- In addition, a DICE account will be required if you need to use Informatics computing services. Your host is responsible for requesting this when arranging your visit. Computing Support cannot create accounts.
Please note that visitor DICE account provides basic access. If you require additional permissions, e.g. login to an Institute's compute machines or School clusters then your host needs to explicitly request us to grant the necessary.
A member of the Institutes Admin team will give you the details for this account.
If a DICE account has been arranged for you, you can set the password using the password portal.
Please choose different passwords for your University Login and DICE accounts!
Office desktop computer
If you're based in one of the official visitor rooms, and have a DICE account, your sponsor can request a DICE desktop (DICE is a version of Linux) for your desk. If you're in another space, your Institute may be able to provide you with a machine.
To find out more about Linux and DICE, see our Linux page.
Connecting from your own device
You can connect to DICE systems via ssh or use our remote desktop service. Details can be found on our Remote Access page.
The University provides a WiFi service.
Backups
If you keep University files on your computer, you should make backup copies of them.
Legal
The use of all University computing and network facilities is governed by the University Computing Acceptable Use Policy and other relevant policies .
Security
The School also has a Good Practice Guide.