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Information for new Professional Services staff

How to get help

Welcome to the School of Informatics! Most computing services here are provided either by our own computing team or by Information Services (IS) which serves the whole University.

To get help with Informatics computing services, use our computing support form. To get help with IS services, use the IS Helpline.


To get access to the University's wifi network eduroam, visit ⇒ to set it up automatically, or follow the instructions on ⇒ How to set up wifi on your device.

Your two accounts

You will get two login accounts.

  • Your University Login is used for IS (university-wide) services like WiFi and mail.
  • Your DICE account is for Informatics computing services.

A member of the admin team will give you the details for these accounts when you arrive. Please choose different passwords for your University Login and DICE accounts!

You can set the password for your DICE account using the ⇒ password portal. This will ask for your ⇒ Your University Login account details.

Your computer

You will get a desktop PC, probably running Windows. This is known as a Managed Desktop machine. This can be upgraded to a laptop PC (with a docking station) and / or a second monitor, at the discretion of your Head of service.

The University has a WiFi service, and the Forum offices have wired network ports for connecting personal laptops.


The use of all University computing and network facilities is governed by the University Computing Regulations and other relevant policies .


It is particularly important that you read and comply with our Guidance on Data Security.

The School also has a Good Practice Guide.

Other useful information

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