To keep track of Computing Support requests we use a system called Request Tracker (or "RT"). You can use it to see your requests.
See your computing support requests at this address:
This will show you everything that's been recorded for each of your requests, including comments and computing staff discussions which aren't usually mailed to you.
2021 The following describes how CVS was used to manage content on the www.inf.ed.ac.uk web site over 20 years ago. Most content has now been migrated to other systems, but there is are still pockets of content managed via CVS. Mostly this document is for historical interest only.
DICE carries copies of MariaDB, the modern, open fork of popular RDBMS MySQL on most PCs.
But if you're looking for our managed database service, please see the PostgreSQL page.
As the Informatics web site evolves over time, this document becomes less relevant. However, while there are still pages maintained via the CVS publishing mechanism, parts of it will still be useful. See the Main Informatics Website topic for more background on the evolution of www.inf.ed.ac.uk.
What follows applies to the content that is still managed via CVS.
2025 The following describes how CVS was used to manage content on the www.inf.ed.ac.uk web site over 20 years ago. Most content has now been migrated to other systems, but there is are still pockets of content managed via CVS. Mostly this document is for historical interest only.
How to set up backups for your self-managed Windows machine.
Informatics has added SPNEGO support to web servers which use the Cosign service. This means that Informatics users using compatible browsers - currently Firefox and Chrome on all platforms and Safari on MacOS to a limited degree (†) - can authenticate to such web services using their existing Kerberos credentials, and without being prompted for their username and password.
Some of this software is also available on self-managed machines or at home - see below.
In previous years the School gave students some printing credit at the start of each semester, but in line with the University's green printing policies, and in common with every other School in the University, this is no longer the case.
Taught students do receive a small amount of credit from the central computing service when they first join the University.
For more details of the print service, including costs please see the central documentation.
macOS comes with kerberos already installed.
There are two ways to authenticate to your DICE account using Kerberos on the Mac - using the command-line Terminal utility, or using the graphical Ticket Viewer. This document describes both.