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Getting help

The School's Computing Staff provide many of the computing services, known as DICE services, used within the School of Informatics. The front line support team provides user support for these facilities. Please use the support form to contact us.

Other computing services are provided by the University's Information Services (IS). Contact them using the IS Helpline.


You will be provided with two computing accounts:

Your University Login
this is used for accessing computing services provided by the University's Information Services (IS): e.g. MyED, registering for wireless. On arrival, Informatics admin will provide you with details of this account.

DICE account
If you require a DICE account to allow you to access Informatics computing services, the account details will be provided on arrival by a member of the admin team.

Please choose different passwords for your University Login and DICE accounts.

Computing facilities

If you have been allocated one of the official visitor rooms, you will find a DICE desktop on your desk. If you have been allocated other space, your Institute may be able to provide you with a machine. The desktop PCs in visitor offices run the DICE desktop, a variant of Linux.

The Forum offices have network ports for connecting personal laptops and the University's wireless service.

Learn about Linux and DICE

To find out more about Linux and DICE, see our ⇒ Linux page.


If you keep University files on your computer, you should make backup copies of them.


The use of all University computing and network facilities is governed by the University Computing Regulations and other relevant policies .

It is particularly important that you read and comply with our Guidance on Data Security.

The School also has a Good Practice Guide.

Other useful information

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