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Contact the Computing Help Desk

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If you need to contact Computing Support, here's where to find us:

Staff, research students, visitors

The Support Office is in the Informatics Forum room IF-2.07. Open Monday–Friday, 9.30am–1pm and 2–5pm, phone 504503.

Undergraduate and taught postgraduate students

The Support Office is in Appleton Tower room AT-4.11. Open Monday–Friday, 2–4pm during teaching blocks (except during busy periods when open longer), phone 502686.


Please contact Computing Support using the forms below:

Use the Computing Support Form to ask a question or report a problem to the computing or the technical staff. When you use the Computing Support Form to contact us, your message is entered into our ticketing system in which you can monitor your own tickets.

Use the Account Request and Machine Move Form to request a DICE account, request a machine or a machine move and to inform us when someone is leaving.

Raising queries and escalation describes the recommended routes for raising, and escalating, queries about operational and policy matters concerning computing in the School of Informatics.

Frontline Support staff

Ross Armstrong
Richard Bell
Carol Dow
Alison Downie (Manager)
Adam Kirylczuk (Procurement)
Mohammed Javaid (Procurement)
Gordon Reid

General access machines

There are DICE (linux) and Windows machines available for general use on levels 2, 3 and 4 of the Forum in the open areas adjacent to the spiral staircase. The DICE machines can be used by all Informatics staff. They can also be used by any visitor for whom a DICE account has been requested. The Windows machines can be used by any University staff member or visitor with a current EASE account.

Quick links

Frequently Asked Questions
Computing Regulations
Guidance on data security
What is DICE?
Computing support explained
Systems Blog
University Computing Helpdesk
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System Status

Home dirs (AFS)
Other services
Scheduled downtime

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