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Contact the Computing Help Desk

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If you need to contact Computing Support, here's where to find us:

In person - staff, research students, visitors

The Support Office is in the Informatics Forum room IF-2.07. Open Monday–Friday, 9.30am–1pm and 2–5pm, phone 504503.

In person - undergraduate and taught postgraduate students

The Support Office is in Appleton Tower room AT-4.11. Open Monday–Friday, 2–4pm during teaching blocks (except during busy periods when open longer), phone 502686.

Online

To contact Computing Support, use these forms:

To ask a question or report a problem to computing or technical staff, use the Computing Support Form. Your message will go into our ticketing system, which you can use to monitor your tickets.

To ask for a DICE account, a machine, or a machine move, and to tell us when someone is leaving, use the Account Request and Machine Move Form.

Raising queries and escalation describes the recommended routes for raising, and escalating, queries about operational and policy matters concerning computing in the School of Informatics.

Frontline Support staff

  • Richard Bell
  • Carol Dow
  • Alison Downie (Manager)
  • Adam Kirylczuk (Procurement)
  • Mohammed Javaid (Procurement)
  • Jennifer Oxley
  • Gordon Reid

General access machines

There are DICE (linux) and Windows machines available for general use on levels 2, 3 and 4 of the Forum in the open areas adjacent to the spiral staircase. The DICE machines can be used by all Informatics staff. They can also be used by any visitor for whom a DICE account has been requested. The Windows machines can be used by any University staff member or visitor with a current EASE account.

Quick links

Last reviewed: 
15/02/2019

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