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The Forum

The Support Office is room IF-2.07. Open Monday - Friday, 9.30am-1pm and 2-5pm, phone 504503.

Forrest Hill

The Support Office is room FH-3.D09. Open Monday - Friday, 2-4pm during teaching blocks (except during busy periods when open longer), phone 502686.

Contacting Support

Please contact Computing Support using the forms below:

Use the Computing Support Form to ask a question or report a problem to the computing or the technical staff. When you use the Computing Support Form to contact us, your message is entered into our ticketing system in which you can monitor your own tickets.

Use the Account Request and Machine Move Form to request a DICE account, request a machine or a machine move and to inform us when someone is leaving.

Raising queries and escalation describes the recommended routes for raising, and escalating, queries about operational and policy matters concerning computing in the School of Informatics.

Frontline Support staff

Ross Armstrong
Richard Bell
Lindsey Brown
Carol Dow
Alison Downie (Manager)
Mohammed Javaid (Procurement)
Jennifer Oxley

General access machines

There are DICE (linux) and Windows machines available for general use on levels 2, 3 and 4 of the Forum in the open areas adjacent to the spiral staircase. The DICE machines can be used by all Informatics staff. They can also be used by any visitor for whom a DICE account has been requested. The Windows machines can be used by any University staff member or visitor with a current EASE account.

Quick links

Frequently Asked Questions
Computing Regulations
Guidance on data security
What is DICE?
Computing support explained
Systems Blog
University Computing Helpdesk
Last reviewed: 
28/03/2016

System Status

Home dirs (AFS)
Network
Mail
Other services
Scheduled downtime

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Recent Changes

28/09/2016 - 16:16
28/09/2016 - 10:55
27/09/2016 - 17:14
27/09/2016 - 16:58
27/09/2016 - 16:57
27/09/2016 - 12:55
27/09/2016 - 12:15
23/09/2016 - 13:52