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Wireless network

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How to connect

You should use the secure wireless network eduroam.
The University's wireless help pages can automatically configure your device for eduroam:

DO NOT USE your own wireless network, wireless access point, etc.

In order to avoid disruption to other users of the University's wireless network, we do not allow the setup and use of individual wireless networks unless a prior case has been made and approval given. Please see our Wireless policy for details and some background information.

If you do want to make a case for the use of your own wireless equipment, please make your request via our Computing Support Form.

Arranging wireless access for visitors

The secure wireless network eduroam can be used by visitors to gain access to the Internet using the same eduroam username and password as they use at their home institution. See the eduroam world home page and the University of Edinburgh's page on eduroam for visitors.

Any visitor to the University who cannot use the eduroam service, and who is visiting for educational or research purposes, can be registered to use the central wireless service by any member of staff. Go to the Non-eduroam guest wireless access page to create a limited number of accounts. Note that:

For larger numbers of visitor wireless accounts, for example for conferences or other events, contact IS via

About the wireless networks

Our wireless network uses the University's wireless networking infrastructure. We carry the resulting wired network traffic on our network, but all IP-level configuration and handling is done by the University's Information Services (IS).

As a result, our wireless service is identical to the service in any other part of the University. Two wireless networks are available for use:

  • the secure wireless network, eduroam; and
  • the unsecured wireless network, central.

How to report problems

Our aim is to provide a good wireless service for all users. Should you find that the service is not satisfactory (e.g. that the wireless signal in your work area is poor; or that you experience dropouts when using the service), please report the fact both to us via the Computing Support Form, and also to the University's wireless networking team by contacting the IS Helpline.

Any such report should include:

  • your University username;
  • the location (room and building) at which the problem was experienced;
  • the date and time at which the problem was experienced;
  • the name of the wireless network (i.e. either eduroam or central) being used;
  • the type of wireless device on which the problem was experienced, including the exact hardware model number, and the exact operating system version;
  • the wireless MAC address of the device (if this is easy to obtain); and
  • a detailed statement of what the problem was.

Note that the simple device of rebooting the laptop (or other wireless client) is frequently found to resolve wireless problems.

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