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Information for new academic staff, research staff and research postgraduates

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How to get help

Welcome to the School of Informatics!

Most computing services here are provided either by our own computing team or by Information Services (IS) which serves the whole University.

To get help with Informatics computing services, use our computing support form. To get help with IS services, use the IS Helpline.


To get access to the University's wifi network eduroam, visit ⇒ to set it up automatically, or follow the instructions on ⇒ How to set up wifi on your device.

Your two accounts

  • Your University Login is used for IS (university-wide) services like WiFi and mail.
  • In addition, a DICE account will be needed if you want to use Informatics computing services.

A member of the admin team will give you the details for these accounts when you arrive. Please choose different passwords for your University Login and DICE accounts!

Learn about Linux and DICE

To find out more about Linux and DICE, see our ⇒ Linux page.

Your computer

  • Academic staff will be provided with a computer funded by the School.
  • Research-funded staff have their equipment funded by their research grant, if the grant provides for it.
  • Research postgraduates: see the ⇒ Equipment allocation page.

The ⇒ Equipment allocation page has more details.

You can choose to have a desktop computer installed and managed by the School computing staff - DICE desktop (Linux) or Managed desktop (Windows) - or to manage it yourself.

The Forum offices also have network ports for connecting personal laptops, and there's also the University's wireless service.

Computing Facilities for Research has more detailed information on a number of topics including group space, software, procurement, remote working and virtualisation.


If you keep University files on your computer, you should make backup copies of them.


The use of all University computing and network facilities is governed by the University Computing Regulations and other relevant policies .


It is particularly important that you read and comply with our Guidance on Data Security.

The School also has a Good Practice Guide.

Getting started, and further reading

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