Where to get help
The School's Computing Staff [1] provide many of the computing services, known as DICE [2] services, used within the School of Informatics. The front line support team [3] provides user support for these facilities. Please use the support form [4] to contact us.
Other computing services are provided by the University's Information Services (IS). Contact them using the IS Helpline [5].
Accounts
You will be provided with two computing accounts:
- Your University Login
- This is used for accessing computing services provided by the University's Information Services (IS): e.g. MyED, staffmail, and the ECDF cluster. You will be given details of this account on your arrival at the University, including details on how to set your password.
- DICE account
- All admin staff require a DICE account for accessing computing services provided by the School of Informatics - e.g. shared admin filespace. You will be given details of this account on arrival and a member of the computing support team will help you with your setup.
Computing facilities
You will be provided with a desktop PC, running Windows, known as a Managed Desktop machine. [6] This can be upgraded to a laptop PC (with a docking station) and / or a second monitor, at the discretion of your Head of service.
All admin offices also have network ports [7] for connecting personal laptops and the University's wireless [8] service.
Behaviour
The use of all University computing and network facilities is governed by the University Computing Regulations [9] and other relevant policies [10].
The School also has a Good Practice Guide [12].
Other useful information
- MDP Windows 10 desktops and laptops [6]
- School database (Theon) [13]
- Room booking [14]
- What is kerberos ? [15]
- The Informatics Filesystem. [16]
- Services provided by the School of Informatics [17]
- Services provided by the University's Information Services [18]
- How to register a visitor [19]
- Encryption of devices [20].
- Computing systems blog [21].